The community concern form: When and why you need it
Let’s say you see a sprinkler gone awry in the community landscape. Or something amiss at Mariposa. What do you do? Who do you tell?
There’s a quick, easy, and fully online community concern form that’s your best bet. You’ll need to include your contact info, address, and details about your concern (photos, too, if you can).
Once you hit submit a ticket will be created to help ensure your concern is trackable, which will be assigned to the Mariposa Community Life team. You’ll get an email confirmation of your submission, and in a timely manner — two business days at most, but often sooner — the team will reach out to you with info on how the concern will be addressed.
Why should I submit the form?
Mariposa is a vibrant, growing community so we need everyone’s help when it comes to maintaining your neighborhood’s unique character and high-quality standards.
As a resident, you’re out in the community. You’re our eyes and ears. And you can help report community concerns that require the attention of the Mariposa Community Life team. Plus, upholding Mariposa’s undeniable curb appeal is what will keep your home value high.
When should I submit it?
Here are a few common scenarios when it’s best to submit one.
Community landscape
If you spot an overgrown parkway tree or an irrigation issue (flooding, blocked sprinklers, etc.), send in a community concern form. We’ll have our landscape partner take a look and make any needed repairs.
Amenity maintenance
If you see something inside or outside and amenity or neighborhood parks (broken swings, overgrown shrubs, lifeless trees, etc.) alert us through the community concern form.
Compliance
While it’s best practice to chat with your neighbor first, if you need help with a compliance violation (let’s say your neighbor has now stationed their 40-foot RV right in front of your house), let us know via a community concern form.
When is the form not appropriate?
This is a biggie, because not every issue is right for a community concern form.
Use the city of Rio Rancho’s handy reporting tool Report Rio Rancho if you notice a new pothole in the road or have a city code enforcement request.
For malfunctioning streetlights (outside private Mariposa areas) contact PNM.
For off-leash and barking dog complaints, reach out to Rio Rancho Animal Control at 505-891-5075.
If you observe someone riding e-bikes, dirt bikes, ATVs, or similar vehicles on the trails, sidewalks, or parks please report the issue to Rio Rancho Police Department’s non-emergency line at 505-891-7226.
It’s important to note, if you have a safety concern or feel that you or someone else may be in danger, always call 9-1-1.